Website Privacy Policy

1.     Introduction

This Privacy Notice outlines how we collect and process your personal data when you use our website,

By providing us with your data or the data of a child under your guardianship, you confirm that you are over the age of 13.

Viam Tuam is the data controller responsible for your personal data (referred to as “we”, “us”, or “our” in this privacy notice).

– Contact Details

Our full details are:

Legal entity: Viam Tuam Limited
Postal address: Viam Tuam Limited, 999 Finchley Road, London, NW11 7HB

Please inform us promptly of any changes to your personal information by emailing to ensure the data we hold is accurate and current.

2.     Types of Data, Purpose, and Legal Basis for Processing

Personal data refers to any information that can identify an individual, excluding anonymized data.

We may process the following categories of personal data:

– Interaction Data: any communication you send us via contact forms, email, text, social media, or other channels. We process this data to communicate with you, maintain records, and establish, pursue, or defend legal claims. Our legal basis is our legitimate interests in responding to your inquiries, keeping records, and handling legal claims.

– Client Data: data related to purchases of our services, including your name, billing and delivery addresses, email, phone number, contact details, purchase details, and payment information. We process this data to provide the services you have purchased and maintain transaction records. Our legal basis is the performance of a contract with you or taking steps at your request before entering a contract.

– Website Usage Data: data on how you use our website and online services, including data you post for publication. We process this data to operate, secure, and improve our website, ensure relevant content delivery, enable publication and administration of our online services and business. Our legal basis is our legitimate interests in properly managing our website and business.

– Analytics Data: data about your website usage, such as IP address, login data, browser details, browsing actions, page views, visit duration, navigation paths, technology used, time zone settings. We use analytics tools to collect this data. We process it to analyse website usage, administer and protect our business and website, deliver relevant content and advertisements, and understand advertising effectiveness. Our legal basis is our legitimate interests in properly administering our website and business and growing our business through our marketing strategy.

– Promotional Data: data about your preferences in receiving marketing from us and third parties and your communication preferences. We process this data to send you relevant website content and advertisements, measure advertising effectiveness, enable participation in promotions, and grow and inform our marketing strategy. Our legal basis is either your consent or our legitimate interests in developing our business.

We may use Client Data, Website Usage Data, Analytics Data, and Promotional Data to provide relevant website content and advertisements (including targeted ads) and assess their effectiveness. Our legal basis is our legitimate interest in growing our business. We may also use such data for other marketing communications, based on either your consent or our legitimate interests in business growth.

– Sensitive Data: We do not collect any sensitive data about you, such as details about your race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic and biometric data, or criminal records.

If you do not provide personal data that we are legally or contractually required to collect, we may be unable to perform the contract or provide the requested products or services. In such cases, we may have to cancel the product or service, but we will notify you accordingly.

We will only use your personal data for the purposes for which it was collected or for reasonably compatible purposes. For more information, please email If we need to use your data for an unrelated new purpose, we will inform you and explain the legal basis for processing.

We may process your personal data without your knowledge or consent when required or permitted by law.

We do not engage in automated decision-making or profiling.

3.     Personal Data Collection Methods

We may collect data directly from you when you fill in forms on our site or send us emails. We may automatically collect certain data as you use our website through cookies and similar technologies. Please refer to our Cookie Policy at for more details.

We may receive data from third-party analytics providers (e.g., Google), advertising networks (e.g., Facebook), search information providers (e.g., Google), and providers of technical, payment, and delivery services.

We may also obtain data from publicly available sources such as Companies House and the Electoral Register within the EU.

4.     Marketing Communications

We may send you marketing communications based on either your consent or our legitimate interests in growing our business.

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if (i) you made a purchase or requested information from us about our services, or (ii) you consented to receive marketing communications and have not opted out. Under these regulations, we may send marketing emails to corporate subscribers without consent. However, you can opt out of marketing emails at any time.

We will obtain your express consent before sharing your personal data with any third party for their marketing purposes.

You can opt out of marketing messages at any time by following the opt-out links in the messages or emailing

Opting out of marketing communications does not apply to personal data provided for other transactions, such as purchases or warranty registrations.

5.     Personal Data Disclosures

We may share your personal data with:

– IT and system administration service providers
– Professional advisers, including lawyers, bankers, auditors, and insurers
– Government bodies that require reporting of processing activities
– Healthcare professionals outside Viam Tuam who need information to meet professional and ethical standards
– Third parties involved in the sale, transfer, or merger of our business or assets

We require all third parties to respect the security of your personal data, treat it in accordance with the law, and only process it per our instructions.

6.     International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

7.     Data Security

We have implemented security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We limit access to your personal data to employees and partners who have a business need to know and are obligated to keep it confidential.

We have procedures to address suspected personal data breaches and will notify you and relevant regulators of a breach when legally required.

8.     Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

We consider the data’s amount, nature, sensitivity, potential risk of harm from unauthorized use or disclosure, processing purposes, achievability by other means, and legal requirements when determining retention periods.

We must retain basic customer information (including Contact, Identity, Financial, and Transaction Data) for six years after the customer relationship ends for tax purposes.

In some cases, we may anonymize your personal data for research or statistical purposes, which allows us to use this information indefinitely without further notice to you.

9.     Your Legal Rights

Under data protection laws, you have rights regarding your personal data, including the right to access, correct, erase, restrict processing, object to processing, request data portability, and withdraw consent (where the lawful basis for processing is consent).

More information about these rights can be found at:

To exercise any of these rights, please email us at

You will not be charged a fee to access your personal data or exercise any other rights. However, we may charge a reasonable fee or refuse to comply if your request is clearly unfounded, repetitive, or excessive.

We may need to request specific information to verify your identity and ensure your right to access your personal data or exercise other rights. This security measure ensures that personal data is not disclosed to unauthorized individuals. We may also contact you for more information to speed up our response.

We aim to respond to all legitimate requests within one month, but it may take longer if your request is complex, or you have made multiple requests. In this case, we will notify you of any delay.

If you are dissatisfied with how we collect and use your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would appreciate the opportunity to resolve your concerns, so please contact us first.

10.  Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit when you leave our site.

11.  Cookies

You can set your browser to refuse some or all cookies or to alert you when websites set or access cookies. Disabling or refusing cookies may affect the functionality and accessibility of some parts of this website. For more information about the cookies we use, please see